Service Agreement

SellingsVibe Limited offers Web Solution, Writing Service, AI Strategy, and Digital-Marketing services. By using any of our services mentioned, you, as a client agrees to the service agreement, privacy policy, terms of use, delivery policy, and the proposal legal terms we sent to you.

General

Business Hours: 11:00 AM – 23:00 AM HKT, Monday to Saturday.

The price listed on this website and service is in USD, while the payment is made in HKD. 

Email address for project communication: projects@svwordpress.com

Project Workflow

We have the Get a Quote button redirecting users to complete the service form for each service. You will see a basic quote based on your input at the end of the form. Please enter your email address so we can get back to you. We will begin our discussion based on the form you filled out.

1. Discussion

The first stage of the project workflow is to discuss the project with the Client. During this stage, we will discuss the Client’s requirements and objectives and any other information related to the project. We will also explain our services and how we can help clients achieve their desired outcomes.

2. Quotation

After we have gathered the necessary information, we will provide the Client with a formal quotation detailing the scope of work, timeline, cost, and any other relevant information. You must sign and return the proposal to us, followed by a *partially or fully paid invoice we sent you. 

*based on the project size

3. Collaboration

Once the Client has signed the proposal and paid the invoice, we will begin collaborating on the project. This will include regular communication and feedback to ensure the project progresses as expected. We will provide guidance and support throughout the entire process. 

In the collaboration, we will use project management tools to align us. We will handle all the project details, such as status updates, time tracking, invoice payment, task assigning and communication in the platform. Please sign up for an account as a client.

4. Handover

Once the project is complete, we will hand it over the project to the visitor. We will provide detailed instructions on using the completed project and will be available for any questions or support the visitor may need.

Rates and Payments

We quote on an hourly, monthly, yearly rate, or project-based. Our standard hourly rate is $65 or HK$508 per hour. We usually use an hourly rate to cover the project details not included in the original discussion with the Client and proposal. We will only work on the new task once the payment is clear.

At SellingsVibe, we accept all major payments like PayPal, Visa, Mastercard, American Express (powered by Stripe) and Bank Transfer. If you are from Hong Kong, we accept local payment methods like FPS.  As a client, you will only need to pay with the invoice we sent, which will come with the signed proposal. 

It is important to know that PayPal and Stripe charges payment process fees. We have the right to charge client these fees.

The payment currency is all in Hong Kong Dollars (HKD).

1. Our PayPal: sellingsvibe@gmail.com

2. Our Stripe business name: SellingsVibe; Our Stripe statement descriptor: SELLINGSVIBE

3. Our Airwallex business name: SellingsVibe Limited

4. Our FPS Identifier: 167411693

5. Our Global Bank Account:

Account name: SellingsVibe Limited

Always beware of social media scams. Always be alert and please do not click on any unauthorized or unknown website links and do not provide personal data or other sensitive information at any suspicious links, popups, emails, SMSs, or calls. Do not send money to us in any other account unless specified above.

Service Terms

ADDITIONAL COSTS TO CONSIDER

The quoted price does not include the printing or shipping of any materials. The quoted price does not include the purchase of stock photography or video, press releases, catering, plugins, widgets, technology tools, travel expenses or any other hard costs. These items will be billed separately or unbilled if the Client chooses to purchase these items him/herself. Otherwise, the Client is responsible for paying for and maintaining products/subscriptions. We will first ask the Client for purchase permission for these items.

All attempts will be made to use royalty-free stock photography. No images will be purchased without the consent of the Client. Stock photography costs can range from $15 to $500+. Efforts will be made to use the lower-priced images first.

Interest Rates

* Interest rate for late payments is 5% monthly.

* If a client does not respond to SellingsVibe’s communications (email, written, or phone messages) for more than seven (7) business days, SellingsVibe reserves the right to invoice the Client for work completed to date.

* If a bill goes unpaid for more than 60 days and a client is unresponsive and/or makes no attempt to submit payment, the retainer is automatically cancelled (Any project where payment is based on a monthly schedule and not a milestone schedule is considered a “retainer.” ). The Client will be responsible for all balances up through the end of the cancellation month.

Client’s Responsibilities

Client will:

* Provide any required text for the project electronically.

*Provide desired images unless SellingsVibe has been contracted to retrieve images.

*Designate one person to be the point of contact for this project. All communications will be through this point of contact including but not limited to, approvals, reviews, changes, modifications, redesign, and upgrades. This person will have the final say, as a company representative, and will be responsible for all decisions. It is understood that this is a joint project and both parties will contribute time and energy toward its completion. Upon signing, please designate all parties who will act on your behalf, as company representatives & deciding parties.

Marketing

Unless otherwise specified by the Client or SellingsVibe,or restricted through an existing Non-Disclosure Agreement or Confidentiality Agreement between parties, SellingsVibe, and the Client reserve the right to publicize their business relationship, project overview, or project results, in a manner and fashion considered positive to each party. Such publication shall be limited to press releases, industry news releases, and normal marketing collateral materials in printed or electronic format.

Client Logo

Client grants SellingsVibe permission to publish its logo and the client company name on SellingsVibe collateral materials for both printed and onscreen public viewing for marketing its development and consultant services to potential customers only.

Delivery Schedule

Delivery of all project tasks is based on schedule availability. Specific timing cannot be guaranteed.

Legal

SellingsVibe shall not be liable to the Client or any third party for any consequential, indirect, incidental, punitive, or special damages arising from or in connection with the Services. SellingsVibe’s liability to the Client for any causes of action, whether in contract, warranty, tort, or otherwise, shall be limited to the amount the Client has paid to SellingsVibe for the Services.

This proposal and all of the exhibits referenced herein contain all of the agreements, understandings, representations, conditions, warranties, and covenants made between the parties hereto. Unless set forth herein, neither party shall be liable for any other representations made. In the event that disputes arise that cannot be resolved amicably, both parties agree to submit to a process of arbitration.

Copyright

It is understood that the work created by SellingsVibe pursuant to this Agreement shall ultimately be deemed “work made for hire.” However, until final payment is made, SellingsVibe shall retain all rights, title and interest in said work, including any design, photography and all other intellectual property rights related thereto. Upon final payment, SellingsVibe shall fully assign and set over Client all of the rights, titles, and interests in the work so that Client shall become the full owner thereof.

Project Cancellation

In the event that the Client cancels the project before completion, SellingsVibe shall deem the project completed and will invoice for the outstanding effort, time, and expenses up to the point of cancellation. If the work completed at the time of cancellation does not exceed the deposit made, the Client will be credited for time not yet spent. This effort will be calculated as the actual time spent on the project up to the point of cancellation and will be calculated using the hourly rates agreed as part of the original quotation.

Refund

SellingsVibe does not offer refunds for any payment made by the client. The payment made is considered voluntary and non-refundable.

Chargebacks

In the event of a chargeback, based on the signed proposal, SellingsVibe reserves the right to dispute the chargeback with relevant parties, including payment gateway providers, banks, and law enforcement agencies. Clients who initiate a chargeback may be considered to be violating these legal terms and may be subject to legal action.

Chargeback Cases: Chargeback cases may arise due to various reasons, including but not limited to unauthorized transactions, dissatisfaction with services rendered, failure to receive services as agreed upon, or any violation of the terms and conditions set forth by SellingsVibe.

SellingsVibe will thoroughly investigate all chargeback cases, and if it is determined that the chargeback was filed without valid justification, a dispute will be filed to seek appropriate damages. Clients will be responsible for any related legal fees and costs incurred by SellingsVibe due to invalid chargebacks.

SellingsVibe may also terminate any ongoing services and future engagements with clients who file a chargeback without prior notification and resolution of any issues or concerns.

Retainer Cancellation

Any project where payment is based on a monthly schedule and not a milestone schedule is considered a “retainer.” The Client can cancel this retainer with 30 days’ notice from the beginning of any calendar month. Two full months’ notice from the 1st of a calendar month is needed to cancel this contract. Therefore, the most notice needed is 60 days and the least notice needed is 30 days. Retainer cancellation, if given verbally or via email, requires a reply email confirming acknowledgment of cancellation.

Proposal/Estimate Expiration

This estimate is valid for 30 days, after which time SellingsVibe reserves the right to re-estimate the project as needed.